ITC Travel Group, includes Inspiring Travel Company, Rainbow Tours, Regent Holidays, Villa Select, Western and Oriental, ITC Sports, Horse Racing Abroad, Spectate Travel and Deva Travel.
- How we collect information about you?
- How will we use the information about you?
- Legal Basis of Processing
- Our websites
- Other websites
- Administrative or other business purposes
- Access to your information and correction
- How to contact us
How we collect information about you?
We collect information about you when you register with us or make an enquiry for our products and services. This includes but is not limited to your name and contact information, details about destinations you are interested in, details of your travel plans and other requests and comments that you might make.
We also collect information when you use our website, voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you in order to process your holiday booking and to ensure your travel arrangements run smoothly and meet your needs. This will require us to pass the information on to relevant suppliers of your travel arrangements such as airlines, hotels, excursion providers and transport companies and we will email you about other products and services we think may be of interest to you.
The data we collect will also be used to manage your account, personalise your use of the website and, if you agree, to contact you for marketing purposes about our other products and services that we think may be of interest to you.
We endeavour to take appropriate technical and organisational measures to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. ITC Travel Group will not share your information for marketing purposes with companies outside our Group. In processing your holiday booking, we may be required to provide your details to security or credit checking companies, financial institutions, public authorities such as customs, border control and immigration, if required by them or as required by law.
Your personal data may be stored, used and otherwise processed within the UK and/or any other country/ countries of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1)The country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) The personal data is transferred to a United States company which has signed up to the Privacy Shield or (3) The personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) We are obliged to provide the personal data to a government / public authority in order to provide your holiday. We will not, however, pass any information on to any person who is not responsible for part of your travel arrangements unless we are legally obliged to do.
Legal Basis of Processing
There are several grounds on which ITC Travel Group will store and use your data. As follows:
Consent: for certain types of processing we rely on your consent to use your data. You may withdraw your consent at any time by contacting email@example.com.
Contract: much of the time, our use of your data will be because of the contract between us – that is, in relation to your holiday booking. We will usually retain relevant data for up to seven years from the date the contract completes – e.g. the last day of your holiday.
Legal obligations: we are under certain binding legal obligations, such as accounting to the government for tax and making financial records available for audit. In such cases, we are typically obliged to retain data for up to seven years from the date of transaction.
Legitimate interests: we use data to manage our operations, to make business process improvements and to carry out appropriate marketing of our services. Our legitimate interests will not override your right to privacy.
We would like to send you information about products and services of ours and other companies within our group which may be of interest to you. We rely on your consent to contact you directly about our offering. In other scenarios in carrying out efficient and appropriate marketing and advertising for our services, we will rely on our legitimate interests, whilst always ensuring that your rights are protected.
If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of ITC Travel Group. If you no longer wish to be contacted for marketing purposes, please email us at firstname.lastname@example.org.
We may use the personal information you provide for any of the following purposes: (1) to understand the use of our Site and make improvements; (2) to fulfil prizes; (3) to respond to specific requests from visitors; (4) to protect the security or integrity of our Site when necessary; (5) to send you notices and solicitations regarding the Site and our businesses; and (6) in general to promote and market products to you. These solicitations may take the form of mailings or other couriers, telephone calls, e-mail solicitations and other methods of contact.
If you do not want to receive these solicitations from us using your personally identifiable information, please notify us, see ‘How to contact us’ below. At times, we may conduct online surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect the information from you on the Internet.
We use this information in this way so that we can fulfil out legitimate interests as a business to ensure that our offering is relevant and appropriate for our customers. We also rely on our legitimate interest in measuring customer satisfaction and troubleshooting any website issues. Where required by law, we may also seek and rely on your consent.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Administrative or Other Business Purposes
We may collect and use certain other personal information when we correspond with you (whether by telephone, e-mail or otherwise). For example, we may record both in-bound and out-bound telephone calls or collect information when you use our LiveChat feature to speak with our specialists to ensure quality of service and for training purposes. This information is collected so that we can fulfil our legitimate interests as a business to ensure that clients receive the best travel advice.
We may also collect and use relevant sensitive personal information about you, namely specific details of any relevant health conditions, disabilities, access requirements and special dietary requirements that you may have. We collect this information directly from you to try to ensure that your trip is appropriate for your needs and to try and keep you safe during any trip that you plan through us. We may need to ask for your explicit consent in order to process this information.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. You also have the right to request that we correct or remove your data, when there remains no legal basis for keeping it. Please note that when these rights are exercised, we will conduct identification checks in order to ensure your privacy is safeguarded.
If you would like a copy of some or all of your personal information, please email or write to us at the following address email@example.com, or to our Marketing Department, ITC Travel Group Ltd, Concorde House, Canal Street, Chester CH1 4EJ. We will endeavour to ensure your personal information is accurate and up to date and you may contact us to correct or remove information you think is inaccurate.
How to contact us